Recent Mac Update Microsoft Office Crash

Recent Mac Update Microsoft Office Crash Rating: 3,8/5 6488 votes

How To Update My Mac
Update Microsoft Office For Mac
Recent Mac Update Microsoft Office Crash Update
Recent Mac Update Microsoft Office Crash 2017

If you installed Office 2016 for Mac back in September but haven't been able to update the suite since, here's a look at some troubleshooting tips. How to Fix Microsoft Office AutoUpdate for Mac. I need help my desktop pc and my laptop crash I can’t reboot my pc and laptop I had win10 OS and I have i3 and i7 Intel. I need help after I update few days. It crash my pc I won’t load. This is the worst Microsoft update I’ve ever encountered. I learn my lesson and start buying Mac.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you save a Word for Mac document, the application crashes or quits unexpectedly.

Resolution

Step 1: Download and install all Office updates

To obtain updates with Office for Mac applications, follow these steps:

Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:

Start any Office for Mac application on your computer.
Click Help menu, click Check for Updates.

For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.

If the issue continues to occur, proceed to the next step.

Step 2: Check the hard disc name

Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.

Step 3: Save to a different location

If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.

Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.

If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.

If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.

Step 4: Empty the AutoRecovery folder

Important

The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.

How To Update My Mac

If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.

Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:

To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:

Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
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The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.

Update Microsoft Office For Mac

To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:

Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Documents.
Open Microsoft User Data, and then open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.

Step 5: Remove Word preferences

Note

Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.

Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences.
Look for a file that is named com.microsoft.Word.plist.
If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
Quit all Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences, and then open Microsoft.
Locate the file that is named com.microsoft.Word.prefs.plist.
Move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office, and then open User Templates.
Locate the file that is named Normal, and then move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.

Step 6: Create a new user account

Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.

If the issue occurs even when you use the alternative account, go to the next step.

Step 7: Test saving the file in safe mode

Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.

For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.

More information

If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.

Summary

The Microsoft Office 2016 update crashes on macOS or Mac OS X is a high-frequency problem, which can cause the unsaved Word document lost unexpectedly. To recover the unsaved Word document on Mac, three available approaches are covered here: from AutoRecover, Temporary folder, and Time Machine. Besides, EaseUS Data Recovery Wizard for Mac is recommended to help you recover deleted or lost Office files 2016.

Stay calm when you lost an unsaved Excel file when suddenly the Office 2016 application crashed on Mac. Follow the provided methods, you will bring the unsaved Excel file back:

Workable Solutions	Step-by-step Troubleshooting
Method 1. Recover from AutoRecover	Open Finder > Go > Go to Folder > Type '~/Library/Containers/com.microsoft.Word..'..Full steps
Method 2. Restore Temporary Folder	Go to Applications > Utilities > Terminal > Type open $TMPDIR ..Full steps
Method 3. Use Recovery Software	Run EaseUS Mac data recovery software > Scan drive > Restore lost Excel..Full steps

Microsoft Office for Mac 2016 update crashes from time to time on macOS or Mac OS X, which will cause the unsaved Word document lost unexpectedly. You may have been working hard for long nights and days on the Word file, and the sudden loss is unacceptable. Then, how to recover the unsaved Office files due to accidental application crash? Read on and see the three potential solutions here. What's more, a professional Mac data recovery tool is recommended to help you recover permanently deleted/lost Word document in the simplest way.

How to Recover Unsaved Word in Microsoft Office 2016 on Mac

Two possible ways are listed below to recover the unsaved Word files caused by software crash on Mac. We also offer online tutorials on how to recover unsaved or lost Excel file on Mac, check it if you need.

Method 1. Recover from AutoRecover Word 2016

AutoRecover, a feature that is available in some Office applications, attempts to recover files automatically in the event of an application or system crash.

Step 1. Open 'Finder' on your Mac, then head to 'Go' > 'Go to Folder'.

Step 2. Type: ~/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery and click 'Go'.

Step 3. Open the AutoRecovery folder, locate all the files that start with the words 'AutoRecovery save of'. Select the one you want to recover, rename the file, then add the '.doc' filename extension.

Step 4. Double-click the file. The document now opens in Word for Mac.

Step 5. Click the File menu and select 'Save As'. Type a new name for the file into the Name field, select a folder for the file and click the 'Save' button.

Method 2. Restore from the Temporary Folder

Follow steps provided below to restore unsaved Office files caused by software crash on Mac from Temporary/Temp folder.

Step 1. Go to 'Applications' > 'Utilities' and double-click 'Terminal'.

Step 2. In Terminal, enter open $TMPDIR and you will be directed to the TMP folder which is used to keep files temporarily.

Step 3. In the TMP folder, find and open the folder named 'TemporaryItems'. In it, right-click the desired unsaved Word files and 'Open with..' Microsoft Word.

Step 4. Save the Word file by clicking on 'File' > 'Save As' and save it to another location.

If you still need the guides on how to recover unsaved Word document on Windows, here is the access.

How to Recover Permanently Deleted/Lost Word 2016 on Mac

If your saved Word, Excel or PPT is lost permanently from your Mac resulted from mistaken deletion, disk formatting, virus attack, partition loss, etc., you have to apply a third-party software to help you recover the files. And EaseUS Data Recovery Wizard for Mac is one of the top best Mac data recovery software worthy of trying.

With this tool, you have a pretty big chance to recover Mac deleted files from a trash bin, memory card, USB drive, internal/external hard drive, and more.